Rocket Resolver Onboarding Process: Quick, Seamless, and Scalable

Managing incidents and tasks effectively is crucial for businesses of all sizes, and Rocket Resolver makes getting started effortless with a streamlined onboarding process. Whether you’re a small team or a large enterprise, creating an account, adding users, and managing roles is simple and intuitive. In this blog, we’ll walk you through the onboarding process, highlight key steps, and introduce upcoming features designed to further enhance your experience.

Step 1: Account Creation

The onboarding journey begins with creating an admin account. Here’s how it works:

1. Create an Account: company can sign up by providing essential details such as company name and email. A verification code will be sent to the given email ID. Once the admin verifies the account, the business is successfully onboarded into our system.

2. Admin Account Setup: The first account created during signup is designated as the Admin account. This user has full control over the platform, including the ability to add new users, manage roles, and monitor overall activity.

3. Pricing: Rocket Resolver offers a straightforward pricing model of $3.99 per user per month, ensuring transparent and predictable costs for businesses.

Step 2: Adding Users

Once the admin account is created, the next step is to add other users:

Create Agents and Requesters: The admin can create two types of user roles:

• Agents: These users handle incidents and tasks. They are the primary responders who track and resolve issues.

• Requesters: These users submit incident reports and task requests.

Role Management: The admin can assign roles based on the team’s structure, ensuring that everyone has the appropriate level of access.

User Invitations: Users are invited via email, where they can set up their profiles and start using Rocket Resolver immediately.

Upcoming Feature: Office 365 Integration

In the near future, Rocket Resolver will introduce Office 365 integration using OpenID Connect (OIDC), the latest industry-standard protocol for authentication. This integration will allow businesses using Office 365 to streamline user management and enhance security.

Here’s what to expect:

1. Single Sign-On (SSO): Users will be able to log in to Rocket Resolver using their Office 365 credentials, eliminating the need to remember separate passwords.

2. Just-In-Time (JIT) User Creation: With JIT user creation, new users will be automatically added to Rocket Resolver upon their first login via Office 365, saving time and effort for admins.

3. Improved Security: By leveraging OpenID Connect, Rocket Resolver ensures secure and standardized authentication, reducing risks associated with password-based login systems.

Benefits of OpenID Connect vs. SAML

Both OpenID Connect (OIDC) and SAML (Security Assertion Markup Language) are widely used for single sign-on and identity management, but OIDC offers several advantages over SAML:

1. Modern Protocol: OIDC is built on top of OAuth 2.0, a widely adopted framework for authorization, making it a more modern and flexible solution than SAML.

2. Better Support for Mobile and Web Apps: OIDC is designed to work seamlessly with mobile applications, single-page web apps, and APIs, whereas SAML is more suited for traditional web-based services.

3. Lightweight and Simpler Implementation: OIDC uses JSON and RESTful APIs, making it easier to implement and integrate compared to SAML, which relies on XML.

4. Broader Industry Adoption: With the rise of cloud-based services, OIDC has become the preferred choice for many organizations, offering compatibility with modern identity providers like Google, Microsoft, and AWS.

Why Rocket Resolver’s Onboarding Stands Out

1. Simplicity: From creating an account to adding users, Rocket Resolver ensures a frictionless onboarding process.

2. Scalability: Whether you start with a small team or an enterprise-level operation, Rocket Resolver’s pricing model and flexible user management make it easy to grow.

3. Future-Ready: With upcoming integrations like Office 365 and support for modern protocols like OpenID Connect, Rocket Resolver ensures your business stays ahead of the curve.

For businesses interested in exploring Rocket Resolver further, you can request a demo, and our team will connect with you to provide a personalized walkthrough of the platform.

Sign up now and experience how Rocket Resolver can elevate your operations to new heights!

https://www.rocketresolver.com

Stay tuned for exciting updates, including Microsoft 365 integration, that will make managing your operations even easier!

Update: Microsoft 365 now available with no additional cost.

Author: Rocket Resolver Team